Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Price Affordability
Product or Service Quality
Value for money

This group has a mile long list of 1-star reviews, threats of lawsuits, and a pattern of dishonest tactics.All the reviews/complaints are pushed to the second page of search results.

Partly because they have operated under a hand full of business names including American Truck Group, American Truck Showroom, United Truck Group and No Credit CK (All with a string of unhappy customers and employees). The BBB gave them an F rating for many years and they are still not accredited by the BBB. The current rating is D+. The first thing you should know is that you will not get the contract till you have already given non refundable deposits.

The fine print will tell you that 1.) YOU ARE RENTING, NOT BUYING the vehicle. They will not disclose this up front. Your money DOES NOT go toward a truck payment. That is 500+ a week, with NO GRACE PERIOD, for 260 WEEKS!

All rental and warranty fees. 2.) THE 50/50 "Better than a warranty" IS NOT INCLUDED... it is a large additional cost. They have to do the repairs.

3. At the end of your RENTAL term, you will then have the option to buy the truck, IF you get your own financing, at FAIR MARKET VALUE. The purchase price is SEPARATE from any rental payments you have made. --Read the reviews for yourself, and BEWARE.

The list of complaints are longer than I can mention. Even former employees have called the company out for being dishonest. DO NOT BUY A TRUCK FROM THESE FOLKS. The best thing will be to wait and get your financing.

BUY FROM ANOTHER, MORE REPUTABLE COMPANY. And give your own review, in as many places as you can, so other truckers can be informed. As one news article reported, this may be the AMERICAN SCHEME, not the American Dream that they make themselves out to be. Search the BBB, Ripoff Report, Yelp, Pissed Consumer for reviews of American Truck Group and their other business names.

Now they are starting to flag negative reviews to have them removed or hidden from potential customers/victims. These are not nice people. They can be extremely rude in person and by phone or email.


Review about: American Truck Group Customer Care.

Reason of review: Poor customer service.

I liked: Selection.

I didn't like: Theiving way they do business, Customer services, Thieves.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

You May Also Like