American Truck Group - Horrible Company
Called and asked about availability and shipping. Was told I would receive them within 8 days free shipping. I placed the order. IT GETS CRAZY FROM HERE!!! The next day AFTER THE ORDER IS SENT, I received a Freight Notice which requires me to be available for 2 days to sign for the shipment or I will be charged for storage and return shipping. Called said they would check into what they could do, "we'll get back to you within 48 hours." Nope. I called back, they need another 48 hours! I said cancel the order and refund me, "NO". THEY DON'T CARE!!! The following is their notice they send you after it is too late. "The Barricade HD Steel Running Boards - Black (09-18 RAM 1500 Crew Cab) that you ordered will be shipping via UPS Freight and you will receive tracking information once it has shipped. You may track your shipment from the UPS Freight website http://www.ups.com/freight once your order ships.
Freight Disclaimer
Receiving Your Shipment:
โขIt is the customer/consigneeโs responsibility to accept delivery of the freight shipment
โขIf UPS Freight is unable to make delivery, the customer is responsible for all storage fees accrued
โขIf you cannot be reached to schedule a delivery, the goods will be returned to AmericanTrucks.com; you will be responsible for all shipping/storage fees incurred
โขDo not refuse your shipment โ a freight shipment may only be refused if it has been deemed a total loss, you will be responsible for any fees accrued by a refused shipment that is deemed repairable".
You Are Screwed!!!! Don't order anything from this outfit!
Reason of review: Order processing issue.
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