Anonymous
map-marker Miami, Florida

American Truck Group Customer Care Review from Miami, Florida

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My customer purchased 3 trucks for export from them in cash and i acted as a translator and they lied promised to fedex the titles next day which never happened and customer missed the vessel cut off, the truck broke down in transit to the port , they took the money from him bsed on lies and took advantage of his lilltle knowledge in english. The salesperson seth Norman , the manager Samantha Cook ( she really knows how to cook a lie) and Amy Ramage, are in a rip off business and are American that probably complain about latin doing schemes in this country and they say they are protected under the US Federal Law. Nobody can protect them from the law og GOD and the law of Karma , cuase and effect . samantha cook called me spoke a lot very rude and hung up the phone before I could speak .
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Burns Tms
map-marker Lewistown, Pennsylvania

American Truck Group - 2009 Peterbilt Review from Lewistown, Pennsylvania

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My name is Kevin. Back in November 2015, on my way home I was hit by another truck driver. He was liable. To make a long story short American Truck Group wanted me to bring the truck to them for them to do the work it needed and deal with the others insurance company. Fine. I have a lease to buy purchase with them and there doing everything possible to screw me from getting my truck back. February 27th I get a call from them saying it's just a rental to me and I'm off the truck it's no longer mine. A few weeks before that they wanted 9800$ from me saying the truck has a motor leak. I have proof that wasn't the case. Another truck shop can verify that to be false. I call them out on that. Then it's because the motor has to many miles. Then because there's a part on it that isn't factory. Which I have pictures from 2011 showing it was there when I got it. Called the BBB then American group contacts me and says there was a mistake the trucks still mine but I need to pay. Pay what? It's funny because the money they want was the same down payment they were asking for 2/27/15 when they readvertised my truck which I printed and have proof of. I had 7 months till that truck was completely paid for. Was in contact with the other persons insurance and also came across other lies. I simply want my truck back and to finish the deal. If they can't do right by there clients I will take every avenue to get some justice. Making phone calls tomorrow. Social media is big these days as well?! Anyone else having problems or wants to add advice please call me. 717-437-****
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Reason of review:
Pricing issue
Burns Tms
map-marker Stroudsburg, Pennsylvania

American Truck Group - Truck Review from Stroudsburg, Pennsylvania

This place is a joke we almost had our truck paid off in 7 months before we were in an accident that was not our fault.and the American truck group insisted on us bringing our truck down to them in Gulfport mississippi to be fixed we get the truck down to them and they had the truck for 3 weeks and it just mysteriously came up with an oil leak.and they wanted us to come up with half the money for a rebuild not we have our mechanics back home telling us there is no way in *** we would have drove the truck that far with that bad of an oil leak we call there bluff on everything w no our truck we also no they told us that they took us off the truck lease and also have pictures of them reposting our truck up forsale again time and dated and picture copied off there website it seem funny the next morni g after getting better business Bureau involved truck came off there website we had already printed it off the website truck#a3298 blue peterbuilt we are not *** and i took schooling for criminal justice we are going to pursue this to the fullest existent they are crooks liers and dishonest people they get your hopes up and tear them down
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Reason of review:
Poor customer service
Quintasia Pmq
map-marker Charleston, West Virginia

Truck Review

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Was going to get a truck from them. Was told the truck had 35x,xxx miles on it. When I told him I wanted pictures of the truck the mileage jumped to 47x,xxx miles. Asked if it was a flat 5995 down and was then told there was a 1100 "paperwork" fee which included a truck cleaning. When I told them I would clean the truck myself he laughed and said so it yourself the 1100 doesent change. Ripoff
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Reason of review:
Order processing issue
Anonymous
map-marker Dallas, Texas

American Truck Group - Truck Review from Dallas, Texas

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I purchased a 07 classic the day after New Years 2016 it was the worst buy ever salesman Jason is a liar feed me lies from day 1 said motor was overhauled an a 1 owner truck found out it had 3 owners motor hadn't been worked at all said clutch was replaced that was a lie it came apart on my way bk 2 Shreveport.la didn't make it home they tell me if I can get it bk they would spit cost 2 repair I wouldn't recommend anybody 2 deal with ATG they are a bunch of liars an crooks worst experience ever if u deal with Jason ull regret it dearly
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Reason of review:
Not as described/ advertised
1 comment
Guest

i feel your pain as those crooks outright robbed me a few years back. but yes buyer beware because these guys are absolute criminals!

Anonymous
map-marker West Palm Beach, Florida

American Truck Group - 2012 Volvo Review from West Palm Beach, Florida

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We bought a truck 26 days ago.Went frim florida to gulfport for the purchase.Brought the truck & parked it.Waiting for all the permits to come in.The truck started working on 1/11/2016.Right away it showed a regen.It wouldn't take the regen.Took it to the shop & now it's going to cost 6k to fix.We haven't used it for a week.Not happy with them.Wish we would of looked at the reviews before we went with them.
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Reason of review:
Damaged or defective
Anonymous
map-marker Ridgeland, Mississippi

American Truck Group Work Experience Review from Ridgeland, Mississippi

I worked for American Truck Group and you all are right about them! I have first hand seen the owner laugh about selling an inoperable truck to a customer. If you read your "contract" carefully you will understand that while the truck in under the "contract" you are only renting it! Nothing you pay during that time at the weekly rental rate comes off the price of the truck! Think twice about going to them!! Save yourself time and money and go somewhere else! You will be glad you do!! Also that place is bugged! Cameras and microphones are EVERYWHERE!
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Reason of review:
Pricing issue
3 comments
Guest

We were shocked as well by this rip off group. The "rental" contract is deplorable...

and while I couldnt believe it, all fees seem to be rental only and seperate from the price of the truck. After paying 20k+ a year (for 5 years), you will have the option to buy at fair market value only.

Guest

So all the money I'm paying Weekly, none of the money goes towards the purchasing of the truck?

Guest

True story. I work for Louie years ago. He is so crooked, they are gonna have to screw him into the ground when he dies!!

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Anonymous
map-marker Sturgis, Kentucky

American Truck Group - 2011 Freightliner Review from Sturgis, Kentucky

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ATG is a lying, deceptive, and cheating company. I gave them 8500 dollars for a faulty unit. I spent an addition 1354 dollars in repairs the first two weeks. Things that i asked them to address prior to leaving. On the way home, i started to experience problems. I called and they sent me to a jack leg mechanic who said nothing was wrong with the truck. I paid him 200 dollars. On my first trip i broke down twice. Which I paid to repair. On the way to get my second load the truck shut off and I had to be towed off the lot of the shipper. Oh yeah! I had to pay for that too. 3 weeks later they tell me that my motor is locked up and I have to pay 22, 000 to get it fixed.
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Reason of review:
Pricing issue
1 comment
Guest

Please get ahold of me 717-437-**** they r doing *** to me to my name is kevin

Anonymous
map-marker Baytown, Texas

American Truck Group Work Experience Review

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I don't even know where to start!!!! Not only is this company a rip off but Louie Normand treats his employees worse than the customers !! The whole family is always looking for a way to screw people. I'm surprised they haven't been shut down. I know 20/20 did a segment but couldn't get employees to cooperate due to threats made by Louie ....to fire and file suit for slander if ANYONE spoke the truth. Way to go Louie!!! OR should I say "THE LOUIE" I can't wait to see this greedy bunch of trash in prison for the crimes they've committed.... I hope all customers read these comments and understand they're better off getting a loan from the devils bookie ...REALLY!! All positive comments are made by Louie and his kids. They've NEVER had more than 7 trucks on that lot that actually run. All pics are from when they bought the truck 10 years ago.....rented it to 5-8 people a year...repo and start over again. Just Google how many times they've changed names because of all the negative comments from customers AND BBB !!! All trucks have tracking devices and someone on your tail after you're late 24 hrs on your weekly note. $900- $2800 a week. Depending on if it has a running engine. The 50/50 warranty is a scam. Ask questions...first you'll hear bs and then subject changing skills come into play. If they spent HALF the time trying to do things right instead of trying to find ways to screw people it would be a great company but sadly not the case. The lawyer that lives there even found a way out of a wrongful death suit because they rent to people with multiple DUI CONVICTIONS because they can screw them harder .... Being the DUI GUY is desperate to work. If you do business with this company you're asking for trouble.
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1 comment
Guest

Please contact me Kevin 717-437-**** they are screwing me out of my truck

Anonymous
map-marker Ridgeland, Mississippi

American Truck Group Work Experience Review from Ridgeland, Mississippi

I worked at this company for 7 months. NEVER get harrassed by Maria Quigley at that place became if you are you WILL lose your job. I was harrassed by this woman for 5 months straight. I gave my manager 4 different occasions to fix this issue and he didn't. I finally had enough and told him if he did not do something about it I would go to the next chain of command to get the issue resolved. Instead of repremanding Maria he FIRED me!!! Very wrong and unfair if you ask me.
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Reason of review:
Poor customer service
Anonymous
map-marker Aberdeen, Maryland

Screwed customer

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I got a 2009 Volvo from ATG last days in May of 2014 I had to send them over 3500 dollars to hold a truck I saw on their site and when I went to go down to Mississippi to pick it up the girl told me it was already sold and said I could get another one just like it so I said ok. I went down there on a two day bus ride and when I get there the truck I was supposed to get was sold again they said that I would need to come up with more money for the ones that were on lot I said no and they all of a sudden had one in shop that was for same down payment as I had put down. Unfortunately I still had to wait 3 days at my expense and they lied about everything from day one. They said their 50/50 contract would work wherever my truck was getting fixed at and if it was in shop for more than 8 hours they would make payments, well all that was a lie truck broke down in Delaware and had to be towed I was stuck with tow bill and all repair costs plus motel money to tune of $4500.00 and missing ten days of runs and all they were worried about was when are you going to make your payments and no our 50/50 doesn't count unless it's at one of our shops and we're not making your payments pay up or get truck repoed. I told them that it was *** not to honor their end of bargain but to no avail. To top it off I then had to go in hospital for 2 days and be off one more at doctors orders then truck back in shop for 4 more days and again no help on $2000.00 bill. Needless to say since I've had this truck I've put over $10,000.00 into it with no help from them but they always want their money. All they do is lie to all their customers and we hard pressed to make ends meet when you can't get help from the people that you got truck from. Beware of them and stay away.
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Loss:
$5500
Cons:
  • Lies and no help
Reason of review:
Problems with payment

Preferred solution: make my payments as i was told would happen if truck was in shop for 8 hours or more and honor their 50/50 contract even though truck not in their shop

1 comment
Guest

Been there..they told me Icould trade my freightliner in on a pete they had. .drove 10 hours.

..3 days later ..left with my freightliner. ...

Anonymous
map-marker Raleigh, North Carolina

Worst eof the worst in truck sales

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This company is the biggest rip off and they must be treating these 10-15 truck owners different than the guys that only buy one. They don't honor the warranty,you have to wait in line to get repairs for weeks on end. You have to make a truck payment while the vehicle is in the shop for repairs and they don't even offer any type of compensation. my driver sat in a hotel for almost 2x weeks waiting for someone to decide what to do about a truck their AZ shop blew up. the only thing the gulfport location provided was a flight to pick up another truck that was not to the driver's liking. i can go on and on about the treacherous experiences with this company over the past 12 months.
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Loss:
$70000
Reason of review:
Poor customer service
1 comment
Guest

How can I reach u my name is kevin they r screwing me 717-437-****

Anonymous
map-marker Teec Nos Pos, Arizona

American Truck Gruop Issues

I would like to get some formation on how I could get a lawyer to represent me in regarding the truck I got into in July. It broke down and its been in the shop in Mesa Arizona now for almost two week. Now, I was looking at the ATG inventory in Phoenix Arizona, my truck that I still have a contract attached to my name in back on inventory. My truck number is A4395..I tried leaving messages American truck Funding in Gulfport with customer Service. No one getting back to me and also left messages for a r in Mesa, Arizona at American Truck Groups who is the person that sold me the truck and he is the General Manager there. There's more to this about issues w/the repairs...
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Reason of review:
Bad quality
1 comment
Guest

I had the misfortune to work with these people, almost four months pay them in February when work decreased decided to back their unit # 4432, and I can not get my deposit.Stay away from ATC to have no problems

Luigi Mpk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mesa, Arizona

I was also screwed over by theese people

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I got a 2009 Pete, after they took my money for a T600 and when I asked for my down back they said I couldn't get it back because they had already deposited the money. So I had to settle for the 387. I never missed a payment but the truck was in the shop more than it was on the road. The truck had all kinds of issues right from the start which never got fixed. Since they waive the payment for the week when its in the shop, they were loosing a lot of money on it and so was I. So there answer to fixing the truck was to repose it and tell me that I owe over $4000.00 in missed payment. There is a lot more to what they did when the did fix the truck, like put electrical tape behind the instrument panel and when that didn't work they broke the LED lights, so the antilock break light didn't work. I was DOT and was given a fix it ticket for it. I found what they did and took to them and demanded my truck to be fixed properly. Oh the list goes on. They replaced the spring hanger pins, put grade 5 bolts in didn't torque them down, the bolts were to short and there wasn't enough threads showing. Does anybody know if there is a lawyer that has sued them before? Shane
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Loss:
$10000
Cons:
  • Theiving way they do business
Reason of review:
poor customer service, bad qaulity, warrenty, payment issues. Just down right theft

Preferred solution: Full refund

5 comments
Guest

Any one knows if there's a lawyer suit them before I never had it even car and they are trying to take my 10000 dollars

Guest

Im pretty sure they stole my down payment as well. $9990......said they wired it but nothing

Guest

The stole my down payment. 10000!

I didn't leave with a truck period! These people will steal your money bottom line!

Guest

The way I got it figured by the time you hire a lawyer and go back down there a couple times it is cheaper to just right off my 3000 dollar loss. Probably got the judges paid off anyway

Guest
reply icon Replying to comment of Guest-983319

Your probably right.

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Anonymous
map-marker Hiram, Georgia

American Truck Group - Volvo 780 Review from Hiram, Georgia

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I went and picked a 780 Volvo from the Gulfport location May 28th. The truck has had numerous issues out the gate, they act like they are doing everything to help me but they're really not so far I've put more into the truck than I've put down and the truck needs more work, I got the 50/50 maintenance plan which they are changing the rules on a daily basis bottom line is my truck has been in the shop since I had costing me money in repairs and losing money in business. I'm am very displeased about this place and recommend everyone stay far away from here. I'm trying to get switched into another truck but keep getting the run around so I guess it's time to pursue legal action
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Reason of review:
Bad quality